Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.If you haven't already, you can use the Brother Firmware Update Tool to update the firmware for the Brother mfc-j6710dw printer. Here is a direct link:
You will need to use a Windows computer (all Windows versions are supported) to download and run the Firmware Update Tool. After you click on the blue "Agree to the EULA and Download" button at the bottom, the Firmware Update Tool will start downloading, and you will also see the "How to Install" page with the full instructions.
Let me know if you succeeded.Regards,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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