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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38379
Experience:  15 years consulting in the IT industry with Printing engineering
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I have new broadband with plusnet my printer does not

Customer Question

i have new broadband with plusnet my printer does not recognise it and what is ip address mean
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the make and model of your printer and your new wifi router?

Richard and other Printers Specialists are ready to help you
Customer: replied 1 year ago.
hp deskjet 2450 plusnet 3q6qjh
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
how will be i have to go work
Expert:  Richard replied 1 year ago.

Sorry I do not understand your last message...

"how will be i have to go work" ?

Customer: replied 1 year ago.
what do you me to download
Expert:  Richard replied 1 year ago.

The instructions I gave you, you need to follow them please.

I will repeat

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
the disk will not download
Customer: replied 1 year ago.
what is ip address where do i fined this
Expert:  Richard replied 1 year ago.

Whats the error you get when it wont download? As it is working.

Expert:  Richard replied 1 year ago.

maybe easier for you to follow page 49 of the manual here to connect printer to wireless network again

http://h10032.www1.hp.com/ctg/Manual/c03847745.pdf

Customer: replied 1 year ago.
just answear my ip address what does it mean
Expert:  Richard replied 1 year ago.

it is not helping you here, your IP is the address for your printer.

Customer: replied 1 year ago.
is that where i live
Expert:  Richard replied 1 year ago.

No, it is not helping you to solve this.

Customer: replied 1 year ago.
do i type address where i live
Expert:  Richard replied 1 year ago.

No... as I keep saying this has nothing to do with your problem

Customer: replied 1 year ago.
what is my promblem
Customer: replied 1 year ago.
thank you for time
Expert:  Richard replied 1 year ago.

follow page 49 of the manual here to connect printer to wireless network again

http://h10032.www1.hp.com/ctg/Manual/c03847745.pdf