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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 32166
Experience:  15 years consulting in the IT industry with Printing engineering
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I have new broadband with plusnet my printer does not

Customer Question

i have new broadband with plusnet my printer does not recognise it and what is ip address mean
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Hi there and welcome

What is the make and model of your printer and your new wifi router?

Richard, Engineer
Category: Printers
Satisfied Customers: 32166
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and 2 other Printers Specialists are ready to help you
Customer: replied 6 months ago.
hp deskjet 2450 plusnet 3q6qjh
Expert:  Richard replied 6 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
how will be i have to go work
Expert:  Richard replied 6 months ago.

Sorry I do not understand your last message...

"how will be i have to go work" ?

Customer: replied 6 months ago.
what do you me to download
Expert:  Richard replied 6 months ago.

The instructions I gave you, you need to follow them please.

I will repeat

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
the disk will not download
Customer: replied 6 months ago.
what is ip address where do i fined this
Expert:  Richard replied 6 months ago.

Whats the error you get when it wont download? As it is working.

Expert:  Richard replied 6 months ago.

maybe easier for you to follow page 49 of the manual here to connect printer to wireless network again

http://h10032.www1.hp.com/ctg/Manual/c03847745.pdf

Customer: replied 6 months ago.
just answear my ip address what does it mean
Expert:  Richard replied 6 months ago.

it is not helping you here, your IP is the address for your printer.

Customer: replied 6 months ago.
is that where i live
Expert:  Richard replied 6 months ago.

No, it is not helping you to solve this.

Customer: replied 6 months ago.
do i type address where i live
Expert:  Richard replied 6 months ago.

No... as I keep saying this has nothing to do with your problem

Customer: replied 6 months ago.
what is my promblem
Customer: replied 6 months ago.
thank you for time
Expert:  Richard replied 6 months ago.

follow page 49 of the manual here to connect printer to wireless network again

http://h10032.www1.hp.com/ctg/Manual/c03847745.pdf

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