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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
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My printer says it is offline. My WiFi connection is good

Resolved Question:

my printer says it is offline. My WiFi connection is good and everything is plugged in properly. I have turned the computer and printer off and then back on. It is an HP3520 that is connected to my IMAC. Help please
Submitted: 10 months ago.
Category: Printers
Expert:  nathan_mills replied 10 months ago.

Hi Judy. Welcome to justanswer.

Click the Apple icon then click System Preferences

Expert:  nathan_mills replied 10 months ago.

Reply so that I can provide you the further steps

nathan_mills, Technician
Category: Printers
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 6 other Printers Specialists are ready to help you
Customer: replied 10 months ago.
what are you doing. i don't see anything happening
Expert:  nathan_mills replied 10 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 10 months ago.

You need to open that file then only I will be able to access your system

Expert:  nathan_mills replied 10 months ago.

Are you having any difficulty as you have still not opened the remote assistance client file yet?

Expert:  nathan_mills replied 10 months ago.

Judy, if you are not able to open the session then follow these steps:

  1. click the Apple icon , and then click System Preferences.

  2. Click Printers and Scanners, Print & Fax, or Print & Scan to open the Printers list.

  3. Right-click the blank space in the Printers list, and then click Reset printing system....(Check the attached image)

  4. Click Reset in the confirmation window.

  5. Enter the administrator user name and password, and then click OK.

  6. Wait until the printing system is reset and no devices show in the Printers list.

  7. Now click the + sign that you see under the empty Printers list.

  8. Find and select the name of your printer from the Printer list, and then click Add to add your printer.

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