Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you change the ink cartridges please and tell me if it now prints.
The wesbite offers it as a option, you can ignore it.
I need all the cartridges changed please, a cartridge fault can cause this error so we have to rule this out.
ok, we will try to reinstall the printer, but its likely we come back to this.
Go to devices and printers, right click the printer and select remove
Then restart the computer
Install the printer again like when you first received it and tell me if it then prints please.
you do not need the disk, you can download it from my link below
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect