Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
did you leave it before for 10 minutes?
ok, we need to wait the 10 minutes please to remove all residue power which can be the cause for this.
Let me know the results please.
For your issue as it is a printer, there is no need for it as this problem will be straight forward as the the cause depending on the results
Thanks, ***** ***** the issue
It is the internal memory that has faulted. It defaults to a chinese message as this is the most default program installed
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.