Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please try to print something from the PC and let me know, what error message do you get on the PC ?
Sorry, I could not reply you back, as i was offline at that time, please reply me if you want to continue.
OK, I know that you cannot print from the computer, but do you get any error message on the computer, when you click the print command ?
Thanks for the information, now open the printer cover and let me know if the cartridges can move to the center or not ?
Thanks, ***** ***** the carriage is jammed due to some problem, try one last thing, power off the printer then, try to slide the cartridges with your hand and let me know, if you can move them to the center or not ?