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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Canon pixma mg5250 On switching on, the and orange indicator

Customer Question

canon pixma mg5250
On switching on, the green and orange indicator lights at the front flash alternately, and the display informs me that a printer error has occurred "Turn off power , then back on again"
No joy, as the same keeps happening.
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please try to print something from the PC and let me know, what error message do you get on the PC ?

Customer: replied 4 months ago.
I cannot print, as the display on my printer indicates "Printer Error" A small red ribbon at the top says "6A81"
My computer is a Mackintosh O.S.10.11.5, with Intel Processor.
Expert:  Sudipto replied 4 months ago.

Sorry, I could not reply you back, as i was offline at that time, please reply me if you want to continue.

Customer: replied 4 months ago.
Please continue, as the printer is still unable to function
Expert:  Sudipto replied 4 months ago.

OK, I know that you cannot print from the computer, but do you get any error message on the computer, when you click the print command ?

Customer: replied 4 months ago.
The panel containing the necessary information says "unable to send data to the printer" (which still flashes green and red alternately.
Expert:  Sudipto replied 4 months ago.

Thanks for the information, now open the printer cover and let me know if the cartridges can move to the center or not ?

Customer: replied 4 months ago.
No. NO apparent movement.
Expert:  Sudipto replied 4 months ago.

Thanks, ***** ***** the carriage is jammed due to some problem, try one last thing, power off the printer then, try to slide the cartridges with your hand and let me know, if you can move them to the center or not ?

Customer: replied 4 months ago.
after a little resistance the carriage moves fairly freely; but on attempting to switch on, the same fault appears. I have decided that it is probably best to write off this printer, and purchase another, as I cannot visualise any real prospect of success with this one.

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  • Engineer John C.

    Engineer John C.

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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