Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
I think that the problem is that your rollers are worn to the point that the radii of the rubber is out of spec. At 5 years old, your printer has exceeded its serviceable lifecycle. However, there is a workaround for this condition. If you usually print one sheet at a time, you can simply load one sheet at a time. I had a printer which had a similar problem, and I extended its useful life by several years by this simple accommodation. There was an inconvenience at tax time when I needed to print documents containing a large number of pages, but it was worth it to avoid buying a new printer.
I hope that you can accept this negative news and recognize that my advice still has positive value. You are getting an expert opinion to corroborate your own opinion, which makes it easier to reach a difficult decision. And I think you ought to give serious consideration to the workaround that I have provided, which you may not have thought of yourself.
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Hello again, and thank you for your question. It is definitely not a software problem. If it were a software problem calling for multiple sheets to print, the printer would feed the sheets without jamming. You just have to decide whether you can live with the problem and work around it or not. If not, then it is time to purchase a new printer.