Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You want your printer to be connected to usb from wireless is that correct?
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the
remote assistance to solve the problem you have posted.
Click here to run remote assistance
I have been waiting for you to connect to the secure remote access screen as requested but i haven't got any response from you.Let me know when you could be online so that i can continue to assist you on this issue further.
i am reconnected