Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, can you remove the ink from the printer, then power it off, then power it on and tell me if the message changes please.
ok, use a cotton bud and clean out the area where the ink goes in
Then put the ink back in and tell me if it clears the error please Phil
Some models you can, and this is what I wanted to check next
Do you see a Grey locking lever like in this photo?
yes, it is not removable, its part of the main construction, and it has faulted, so removing it would not help with this issue
You need to sign up for the monthly subscription Phil for there to bea monthyl fee, else its one off, I will send a note to Customer service to cancel it if you did by accident sign up.
Let me know if you need anything else please let me know and please remember the service rating via one of the stars at the top then submit.
Was there anything else Phil? As for some reason you did not do a rating which means I receive no credit..