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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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Error code 6000

Resolved Question:

Error code 6000
Submitted: 12 months ago.
Category: Printers
Expert:  Richard replied 12 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 months ago.
Same error occurred.
Expert:  Richard replied 12 months ago.

Can you remove the paper please

Flick it through your fingers, then put it back into the printer and tell me if it removes the error please

Customer: replied 12 months ago.
No, it hasn't removed error
Expert:  Richard replied 12 months ago.

ok, remove the ink cartridges please and use a cotton bud dipped in alcohol to clean the insides of the printhead where the cartridges go.

Clean this out, then let it dry for 10 minutes, then put the ink back in and tell me if the error removes please.

Customer: replied 12 months ago.
I have discovered a paper has stucked inside the paper, and now printer working. I don't rate your service very much. Can I have a refund please.
Customer: replied 12 months ago.
Can I have a refund please.
Expert:  Richard replied 12 months ago.

Why would you give me the worst rating possible indicating I was rude and incorrect when I had not even finished the process?

Please respond to why you make such a complaint Teresa as there is no justifiable reason why you would go an put a black mark on my profile for this

Without my help you would not have even gotten this far

Please respond

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