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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5475
Experience:  B.Sc. Computer Science with Honors
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HP Photosmart 3310 All in One Ink cartridge door is open

Resolved Question:

HP Photosmart 3310 All in One Ink cartridge door is open seems to be jammed but cant see any causing the jam, it said a cartridge was out of date and this happened after replacing it
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Do you still have the old cartridges handy?

Customer: replied 11 months ago.
Expert:  Michelle replied 11 months ago.

remove the new cartridges and try to insert the old ones and then close the cover and let me know if that goes in fine and closes the cover.

Customer: replied 11 months ago.
NO STILL WONT CLOSE EXCALAMTION MARK FLASHING RED
Expert:  Michelle replied 11 months ago.

is the cover getting closed physically?

Customer: replied 11 months ago.
WE OPEN AND CLOSE
Expert:  Michelle replied 11 months ago.

Do you get the same error with the old cartridges?

Customer: replied 11 months ago.
WE DO
Expert:  Michelle replied 11 months ago.

let me know the full error and the code you get.

Customer: replied 11 months ago.
Ink cartridge access door is open !
Expert:  Michelle replied 11 months ago.

Remove the old cartridges and close the cover and let me know if the error changes.

Customer: replied 11 months ago.
the cover will not close
Expert:  Michelle replied 11 months ago.

check the sides and the lock there must be some kind of paper piece or foreign object blocking he closing lock use a flash light or tap the printer from the ouside wall where there must be something stuck and that will get removed by tapping.

Customer: replied 11 months ago.
WHAT DO U MEAN BY THE LOCK WE HAVE CHECKED HINGES NOTHING STUCK
Expert:  Michelle replied 11 months ago.

if you have checked hinges and lock which sits fine and you still get the error that means one on the sensor is bad and that is a hardware fault due to which you are getting the error.

Printer would need a repair tech to get the sensor identified and replace it.

Customer: replied 11 months ago.
HOW MUCH IS A TECHNICIAN TO COME OUT AND HOW LONG DO WE HAVE TO WAIT?
Customer: replied 11 months ago.
THANK YOU MICHELLE BUT YOU HAVENT BEEN ABLE TO SOLVE OUR PROBLEM , WE WILL PURCHASE A NEW PRINTER
Expert:  Michelle replied 11 months ago.

if the printer is within a year of purchase you may contact HP to get an inwarranty service by calling at 0207(###) ###-####

Expert:  Michelle replied 11 months ago.

i hope you understand that in case of a hardware fault i can diagnose the faulty part but cannot make a bad part work again

if the unit is more than a year old, you may get a service done through any local printer repair store

Expert:  Michelle replied 11 months ago.

let me know if you have any questions

I hope I've provided the information you were seeking. If you have any question feel free to ask or reply me so that i can continue to help you answer you question further. Thank you
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