Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi Sheila. Welcome to justanswer.
This is a waste ink absorber issue. This means that waste ink counter is full, you need to reset it.
Sometimes this is a false error which occurs when a certain number of prints is reached. In that case it can be reset. But if the waste ink absorber is actually full then you will need to replace this printer. Now we can check what is the cause of this error and depending on that, error can be removed.
Reply when you are free so that I can guide you through the reset process.
There are two steps involved.
Step 1. Enter Service Mode* Plug in power cable to electric source.* Press and hold RESUME/CANCEL button and while holding it press POWER button* Release RESUME/CANCEL button* Press RESUME/CANCEL button twice in a rowStep 2. Reset Waste Ink Counter Operation* Press RESUME/CANCEL button 4 times in a row* Turn of the printer and then turn on again the printer. the Ink counter has been reseted
Hi Sheila. Please rate the chat POSITIVELY so that I can get credited for my services. Thanks.
You can rate the chat by clicking the 5 stars present on the upper panel