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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a Canon iP4700 printer (USB001). It has started

Resolved Question:

Hi
I have a Canon iP4700 printer (USB001). It has started coming up with an error saying that the Ink absorber is full. It now will not print at all.
The error number is *****
Please can you advise me as to how to remedy this problem?
Thank you
Sheila
Submitted: 11 months ago.
Category: Printers
Expert:  nathan_mills replied 11 months ago.

Hi Sheila. Welcome to justanswer.

This is a waste ink absorber issue. This means that waste ink counter is full, you need to reset it.

Sometimes this is a false error which occurs when a certain number of prints is reached. In that case it can be reset. But if the waste ink absorber is actually full then you will need to replace this printer. Now we can check what is the cause of this error and depending on that, error can be removed.

Reply when you are free so that I can guide you through the reset process.

Customer: replied 11 months ago.
Please tell me how to reset the waste ink counter. Thank you
Expert:  nathan_mills replied 11 months ago.

There are two steps involved.

Step 1. Enter Service Mode

* Plug in power cable to electric source.
* Press and hold RESUME/CANCEL button and while holding it press POWER button
* Release RESUME/CANCEL button
* Press RESUME/CANCEL button twice in a row

Step 2. Reset Waste Ink Counter Operation

* Press RESUME/CANCEL button 4 times in a row
* Turn of the printer and then turn on again the printer. the Ink counter has been reseted

Customer: replied 11 months ago.
Thank you. I think the ink absorber is actually full. thanks for your prompt advice.
Expert:  nathan_mills replied 11 months ago.

Hi Sheila. Please rate the chat POSITIVELY so that I can get credited for my services. Thanks.

Expert:  nathan_mills replied 11 months ago.

You can rate the chat by clicking the 5 stars present on the upper panel

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