Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi Philomena. Welcome to justanswer.
You need to install the drivers. Either I can do it for you or I will give you links to download the driver. Tell me how you would like to proceed
Accept the offer that I am sending
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Are you getting any error?
Try this then
click this link and press I Agree
Open the file which gets downloaded
The second one also giving the error?
Go to chromestore and add CHROME REMOTE DESKTOP
Click to add and then launch it. You need to click SHARE and then give me the access code
I am getting error from your end. Click share again and then give me the new code. Make sure your internet is working
I am connected now. Let me troubleshoot for you now.
I got disconnected. Share once again
Does your chromebook have any partitioned OS? Like windows or mac?
The drivers for Linux are not working with chrome os
Start the session again. I will try to set up through Google cloud print
Your printer is not compatible with Google cloud print. Connect your printer with your chromebook
Connect it via usb
I just checked it is not possible to set up this model with chromebook. Do you have any additional computer with windows installed in it?
To be able to print from your chromebook, you need your printer to be connected to a Windows computer/laptop all the time then you can print from it. It is a compatibility issue
Start the session
Disconnected again. Connect your printer to your wifi network
Is it compatible with Google cloud print?
Is it connected to the wifi?
Give me a code for remote desktop
Phil this also needs a Mac os or windows computer to set up wifi as your printer doesnt have a screen and the wifi can be set up through software available in this LINK