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Pete
Pete, Engineer
Category: Printers
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Experience:  Over 16 years of experience in the Electronics and IT industries.
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Magicolor 2300DL giving error message size mismatch but all

Customer Question

Magicolor 2300DL giving error message size mismatch but all settings are correct and paper the same size, quality, weight and brand the same as being used for years. Paper does not eject fully at end of printing each page. Can you help?
Submitted: 4 months ago.
Category: Printers
Customer: replied 4 months ago.
Looking at the internet I see a lot of people have the same problem but no valid fixes offered.
Expert:  Pete replied 4 months ago.

Hi there,

My name is***** will try my best to help you with your question...

This may be due to using an old print driver that is not compatible with your operating system, since this is quite an old printer.

Try uninstalling the printer from your computer, then reinstall the universal print driver from the Konica Minolta website:

http://www.biz.konicaminolta.com/solutions/universal_print_driver/index.html
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Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance.
Pete.
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Customer: replied 4 months ago.
Thanks Pete but this has not fixed the problem. The printer was working a long time with Window 7 but just stopped working properly giving the mismatch message. I upgraded to Windows 10 in the hopes that doing so would fix the problem, It didn't.
Any further ideas abut the cause?
Expert:  Pete replied 4 months ago.

Just to confirm, you have tried the universal driver?

Customer: replied 4 months ago.
Expert:  Pete replied 4 months ago.

Ok, let me check with the other techs on this one...

Customer: replied 4 months ago.
Thanks, ***** ***** the time and trouble you are taking.
John.

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