How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask hongkongpom Your Own Question
hongkongpom
hongkongpom, Technician
Category: Printers
Satisfied Customers: 1297
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer printer problems
40928634
Type Your Printers Question Here...
hongkongpom is online now

My HP Envy 4500 says it is out of paper but there is paper

Customer Question

My HP Envy 4500 says it is out of paper but there is paper in the tray. I have turned it off and on but it still says it is out of paper. What should I do please as I have an urgent document to print? Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  hongkongpom replied 1 year ago.

Hello there please try following the procedure in this webpage and report back

Expert:  hongkongpom replied 1 year ago.

Please watch this video