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Open printer so that the cartridge housing is accessible (flip the scanner housing up). Turn printer off.While printer is off, gently slide cartridge housing to the left about halfway.Turn printer on. After cartridge housing moves all the way to the right (which it will do on startup), gently push up and back on the housing and continue pressing/gently jiggling as the housing tries to free itself.Eventually, the housing will snap back to the left which will stop tripping the error message. It can take quite a few tries.
Download this software and run it. CLICK HERE TO DOWNLOAD
Install program and click Scan button.
Click the Fix Errors button when scan is completed.
Restart your computer.
Thanks for the info. Have you looked for any paper jam?
Cancel all the prints from the computer.
Open the front cover.
Remove any paper inside, including torn pieces.
If there is none, then look in the cassette.
Pull out the paper cassette and check.
Then check for jam in Duplexer and in ADF
Press and hold the red "stop" button for about 10 seconds. Now, press the yellow "reset" button and the power buttons at the same time. Now turn the printer back on.
I will let some other expert have a look at this.
Unfortunately this error indicates a hardware problem,
specifically, it is the result of a bad printhead (or the logic board that controls it).
The head is a "wear item" that fails with age/use. As this is a 2014 model printer, it is well into its 3 year service life, so this type of failure is not surprising.
This is considered a "fatal error" on epson printers, it cannot be repaired, as epson heads are not serviceable.
The printer would need to be replaced at this point. If by chance you are within the 12 month warranty still, Epson would cover that for you.
Even if beyond it, because this is a common failure, they will generally offer you a discount (about half price) on a replacement model, which will still cost much less than repairs would.
To file a claim or request that trade in/discount, call ***-***-****
Best regards, ***** ***** for the news,