Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you, Carole.
Is this the contact inside the printer, or on the cartridge itself?
Thank you for confirming.
That is not something that can be fixed, the entire printhead would have to be replaced, which is not feasible, the cost to do that is about double what you'd pay for a brand new printer with a fresh warranty.
If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1nxc4II or http://amzn.to/1nxc8Z5
Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1nxcejv
Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1nxcpv2
while a color model is about twice that: http://amzn.to/1nxcnn0
Best regards, ***** ***** for the news,
You're welcome, Carole, and I"m sorry I didn't have a more optimistic answer for you.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,