How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24483
Experience:  Computer networking/repair. 20+ years experience printer repair
59725966
Type Your Printers Question Here...
Nathan is online now

I've broken an ink cartridge contact on my xp-235. it looks

Resolved Question:

I've broken an ink cartridge contact on my xp-235. it looks like a paperclip. Can I fix it or should it be done professionally?
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.

Sorry to hear that you're having trouble with this but I'll do my best to help you, Carole.

Is this the contact inside the printer, or on the cartridge itself?

Customer: replied 11 months ago.
Hi Nathan
It's inside the printer.
Expert:  Nathan replied 11 months ago.

Thank you for confirming.

That is not something that can be fixed, the entire printhead would have to be replaced, which is not feasible, the cost to do that is about double what you'd pay for a brand new printer with a fresh warranty.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1nxc4II or http://amzn.to/1nxc8Z5

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1nxcejv

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1nxcpv2

while a color model is about twice that: http://amzn.to/1nxcnn0

Best regards, ***** ***** for the news,

Nathan

Customer: replied 11 months ago.
Oh hell. Well thank you Nathan, I figured I'd have to get it fixed, but didn't expect to have to replace it. I've only had it a couple of months. I foolishly bought cheap ink cartridges and they've ruined my printer. Oh, well, my bad for being a cheapskate. Have a nice weekend.
Expert:  Nathan replied 11 months ago.

You're welcome, Carole, and I"m sorry I didn't have a more optimistic answer for you.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan and other Printers Specialists are ready to help you