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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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When I print from the computer I get good sharp printing.

Customer Question

When I print from the computer I get good sharp printing.
Recently when I have copied or scanned, instead of printing black and white quickly and sharply the printer takes a very long time and then prints as though it is using the colour cartridges and gives an overall hazy print.
Can you helpplease.
John Eyre
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, John.

What is the make/model of the printer?
When you copy, are you specifically using the Black only mode?

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