I'm sorry about the issue. Are you able to print anything else, such as a document, a web page, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Thank you. If you print a picture from outside Canon Image Gallery software, does it print?
Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=0d12d3a9-8d2f-4ac8-beee-d4103845675b, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.