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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36456
Experience:  Troubleshoot printers, scanners, etc.
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Pixma Pro-1 has got connection problem

Resolved Question:

Pixma Pro-1 has got connection problem
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Are you able to print anything else, such as a document, a web page, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I only use this printer to print the pictures as i only have professional picture paper.
I am usin Windows 8
Customer: replied 7 months ago.
I believe I need to re-install Canon Image Gallery software but it would take me half of the day cause I am not an expert with Windows 8!
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you. If you print a picture from outside Canon Image Gallery software, does it print?

Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36456
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 5 other Printers Specialists are ready to help you
Customer: replied 7 months ago.
haven't tried. let me try
Customer: replied 7 months ago.
says printer not responding
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=0d12d3a9-8d2f-4ac8-beee-d4103845675b
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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