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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
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HP 6520 will not pick up paper or print

Resolved Question:

HP 6520 will not pick up paper or print
Submitted: 7 months ago.
Category: Printers
Expert:  nathan_mills replied 7 months ago.

Hi Ian. Welcome to justanswer.

Are you getting any specific error?

Customer: replied 7 months ago.
Printer will not pick up paper and I get a message 'printer is out of paper'.
Expert:  nathan_mills replied 7 months ago.

Have you tried turning the printer Off and then On again. Wait for 60 seconds in between

Customer: replied 7 months ago.
Printer is Off at the moment.
Expert:  nathan_mills replied 7 months ago.

Remove any paper from the tray. Wait for 60 seconds. Then Turn it on. Put back the papers once the printer stops making noises. Then give a print command from the printer and check,

Customer: replied 7 months ago.
39;Printer Status Report' has printed OK but another printer task (printing an email) has failed. I get the 'Out Of paper' message.
Customer: replied 7 months ago.
Help!! I'm confused!
Expert:  nathan_mills replied 7 months ago.
Is it possible to start the assistance after 2 hours?
nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 4 other Printers Specialists are ready to help you
Customer: replied 7 months ago.
That's OK.
Expert:  nathan_mills replied 7 months ago.

I am available now. Let me know whenever you are free.

Expert:  nathan_mills replied 7 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 7 months ago.
Thanks Nathan. Expected you nearer 7.30pm! Have downloaded ELSINORE.
Expert:  nathan_mills replied 7 months ago.

Open it so that I can connect to you

Customer: replied 7 months ago.
Printer on.
Expert:  nathan_mills replied 7 months ago.

Open that Elsinore file.

Customer: replied 7 months ago.
File open.
Customer: replied 7 months ago.
I thought my query had been answered successfully on Tuesday (16th). I tried to print today but the printer thinks I am still using photopaper (photopaper tray is empty) even though the default is set to plain paper, and an 'out of paper' message appears.
Customer: replied 7 months ago.
Hello? No contact yet!!
Expert:  nathan_mills replied 7 months ago.

I was out. I will start the session again to check the issue. Give me a moment

Expert:  nathan_mills replied 7 months ago.

CLICK HERE and download the file. open it so that I can connect to you

Customer: replied 7 months ago.
Hello Nathan. I've downloaded ELSINORE but nothing seems to be happening.
Expert:  nathan_mills replied 7 months ago.

Yo have to open that Elsinore file

Customer: replied 7 months ago.
The only option on ELSINORE is 'Save' not 'Open'.
Expert:  nathan_mills replied 7 months ago.

Click Save and once the file is saved, open it

Customer: replied 7 months ago.
Nathan, I've 'Saved' three times and checked my Control Panel and its not there or on my desktop.
Expert:  nathan_mills replied 7 months ago.

Delete all the elsinore file present in your downloads. Click this link and press I agree

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=34aa382b-3298-49a5-b556-cb649c61040a

A file will be downloaded. Check in your downloads (Not in control panel)

open the file then

Customer: replied 7 months ago.
Sorry, Nathan, nothing's happened. The download doesn't want to download!

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