How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Printers Question Here...
nathan_mills is online now

HP 6520 will not pick up paper or print

Resolved Question:

HP 6520 will not pick up paper or print
Submitted: 11 months ago.
Category: Printers
Expert:  nathan_mills replied 11 months ago.

Hi Ian. Welcome to justanswer.

Are you getting any specific error?

Customer: replied 11 months ago.
Printer will not pick up paper and I get a message 'printer is out of paper'.
Expert:  nathan_mills replied 11 months ago.

Have you tried turning the printer Off and then On again. Wait for 60 seconds in between

Customer: replied 11 months ago.
Printer is Off at the moment.
Expert:  nathan_mills replied 11 months ago.

Remove any paper from the tray. Wait for 60 seconds. Then Turn it on. Put back the papers once the printer stops making noises. Then give a print command from the printer and check,

Customer: replied 11 months ago.
39;Printer Status Report' has printed OK but another printer task (printing an email) has failed. I get the 'Out Of paper' message.
Customer: replied 11 months ago.
Help!! I'm confused!
Expert:  nathan_mills replied 11 months ago.
Is it possible to start the assistance after 2 hours?
nathan_mills and other Printers Specialists are ready to help you
Customer: replied 11 months ago.
That's OK.
Expert:  nathan_mills replied 11 months ago.

I am available now. Let me know whenever you are free.

Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 11 months ago.
Thanks Nathan. Expected you nearer 7.30pm! Have downloaded ELSINORE.
Expert:  nathan_mills replied 11 months ago.

Open it so that I can connect to you

Customer: replied 11 months ago.
Printer on.
Expert:  nathan_mills replied 11 months ago.

Open that Elsinore file.

Customer: replied 11 months ago.
File open.
Customer: replied 11 months ago.
I thought my query had been answered successfully on Tuesday (16th). I tried to print today but the printer thinks I am still using photopaper (photopaper tray is empty) even though the default is set to plain paper, and an 'out of paper' message appears.
Customer: replied 11 months ago.
Hello? No contact yet!!
Expert:  nathan_mills replied 11 months ago.

I was out. I will start the session again to check the issue. Give me a moment

Expert:  nathan_mills replied 11 months ago.

CLICK HERE and download the file. open it so that I can connect to you

Customer: replied 11 months ago.
Hello Nathan. I've downloaded ELSINORE but nothing seems to be happening.
Expert:  nathan_mills replied 11 months ago.

Yo have to open that Elsinore file

Customer: replied 11 months ago.
The only option on ELSINORE is 'Save' not 'Open'.
Expert:  nathan_mills replied 11 months ago.

Click Save and once the file is saved, open it

Customer: replied 11 months ago.
Nathan, I've 'Saved' three times and checked my Control Panel and its not there or on my desktop.
Expert:  nathan_mills replied 11 months ago.

Delete all the elsinore file present in your downloads. Click this link and press I agree

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=34aa382b-3298-49a5-b556-cb649c61040a

A file will be downloaded. Check in your downloads (Not in control panel)

open the file then

Customer: replied 11 months ago.
Sorry, Nathan, nothing's happened. The download doesn't want to download!

Related Printers Questions