Hi Ian. Welcome to justanswer.
Are you getting any specific error?
Have you tried turning the printer Off and then On again. Wait for 60 seconds in between
Remove any paper from the tray. Wait for 60 seconds. Then Turn it on. Put back the papers once the printer stops making noises. Then give a print command from the printer and check,
I am available now. Let me know whenever you are free.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Open it so that I can connect to you
Open that Elsinore file.
I was out. I will start the session again to check the issue. Give me a moment
CLICK HERE and download the file. open it so that I can connect to you
Yo have to open that Elsinore file
Click Save and once the file is saved, open it
Delete all the elsinore file present in your downloads. Click this link and press I agree
A file will be downloaded. Check in your downloads (Not in control panel)
open the file then