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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Officejet Pro 8600 plus error message regarding printer

Resolved Question:

HP Officejet Pro 8600 plus error message regarding printer or ink system. have tried HP fixes such as removing and re -inserting print head. No joy. seems to be a lot of ink leaking from the printhead. Do I need a new print head and if so where can I get one from. HP website is a nigttmare to navigate.
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Eric. Welcome to justanswer.

Can you see the leaked ink inside the printer? What exact error are you getting? Changing the printhead is an option which I won't suggest.

Customer: replied 1 year ago.
34;There is a problem with the printer or ink system . Turn printer off, then on. If problem persists contact HP."
Customer: replied 1 year ago.
There was leaked ink on the printhead carriage when I removed it the first time
Expert:  nathan_mills replied 1 year ago.

Is it under warranty?

Customer: replied 1 year ago.
No
Expert:  nathan_mills replied 1 year ago.

Eric, replacing a printhead will cost you more than buying a new printer. That's why it is not at all suggested.

nathan_mills and other Printers Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Let me see if the error can be resolved by troubleshooting from the system

Expert:  nathan_mills replied 1 year ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.