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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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HP Officejet Pro 8600 plus error message regarding printer

Resolved Question:

HP Officejet Pro 8600 plus error message regarding printer or ink system. have tried HP fixes such as removing and re -inserting print head. No joy. seems to be a lot of ink leaking from the printhead. Do I need a new print head and if so where can I get one from. HP website is a nigttmare to navigate.
Submitted: 11 months ago.
Category: Printers
Expert:  nathan_mills replied 11 months ago.

Hi Eric. Welcome to justanswer.

Can you see the leaked ink inside the printer? What exact error are you getting? Changing the printhead is an option which I won't suggest.

Customer: replied 11 months ago.
34;There is a problem with the printer or ink system . Turn printer off, then on. If problem persists contact HP."
Customer: replied 11 months ago.
There was leaked ink on the printhead carriage when I removed it the first time
Expert:  nathan_mills replied 11 months ago.

Is it under warranty?

Customer: replied 11 months ago.
No
Expert:  nathan_mills replied 11 months ago.

Eric, replacing a printhead will cost you more than buying a new printer. That's why it is not at all suggested.

nathan_mills and 2 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 11 months ago.

Let me see if the error can be resolved by troubleshooting from the system

Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.