Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
If you do a copy directly on the printer, not using the computer, does the copy come out blank?
When you did the copy directly on the printer?
As per my last instructions?
Ok, as your viewing this page, press CMD + P and then print from here
Ok, can you please do the following
Tell me if it then prints please
It is the internal mainboard in the printer that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
It is not about solving Derek but confirming then solving if it is solvable, in your event its a hardware issue, and I can only go through all possible causes and rule them out to confirm the problem.
This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable.
You now have the issue confirmed and know what you need to do.
If you need anything else, please let me know
I replied to you on this Derek, that your paying for a service, ill repeat what I said to you
If you do not believe you should pay for a service that you have received and people should not be paid for this, then that's up to you