Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
We will try to reset the ink counter to clear the error
Can you do the following please
Tell me if it then prints please
Not really, unplug it, wait 5 minutes, plug it in and then try again please.
yes it is, can you then attempt it this way please
1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button 2 times
Then tell me if it clears please
No it is not you, it confirms the issue, it will be the mainboard on the printer.
With the printer being 8 years old, a repair is not feasible, it would cost more then the value of the printer, you will have to purchase a replacement printer sorry.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
You have already paid the deposit which was for the service I provided to go through all possible causes and rule them out to confirm the problem.
This is what we did and what you paid for. If we were only paid for fixing an issue, no one would have taken your question due to the possibility of it not being resolvable.
You now have the issue confirmed and know what you need to do. But of course if you do not wish to pay for the service received that's your choice.
If you need anything else, please let me know