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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Esp310 was printing then all of a sudden refused to print; a

Customer Question

esp310 was printing then all of a sudden refused to print; a message comes up 'word not responding' and 'we cannot print because we cannot locate a printer'. I have checked the usb connection and switched the printer off and on, but to no avail
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Mark. Welcome to justanswer.

Can you opt for Secure Remote Assistance so that I can check the issue easily and solve the problem quickly by myself.