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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36541
Experience:  15 years consulting in the IT industry with Printing engineering
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Have setup epson XP365 wireless. when i try to print it

Customer Question

have setup epson XP365 wireless. when i try to print it gives me a message this printer is in error, and printer not on network. what can i do? is there anything to do on the computer ?
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Printers Specialists are ready to help you
Customer: replied 11 months ago.
NO IT IS THE SAME. IF IT HELPS THE PRINT QUE SHOWS IT IS PRINTING ALSO THE CONECT CHEKER SAYS IT CANNOT THE PRINTER ON THE NETWORK CAN YOU DO SOMETHHING ELSE
Expert:  Richard replied 11 months ago.

Are you able to perform a copy directly on the printer?

Customer: replied 11 months ago.
COPY AND SCAN ARE WORKING CORRECTLY IF YOU CONNECT I WILL ALLOW IF IT IS COVERED BY THE £33 ALREADY
Expert:  Richard replied 11 months ago.

It is not, it iss an additional service with an additional cost.

You say it says setup on the LCD panel correct?

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