Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me a few more things about the problem, before I offer advice:
- What computer is this happening on, a Windows PC, or an Apple computer?
- Is the install of the printer's driver being done from a download, or from a CD/disc?
- Is the install of the printer's driver, being done for a USB-cable connection, or for a wireless connection to the printer?
Let me know through the Reply To Expert function, please.
OK. Is Windows 10 listed on the label of the disc you are installing from?
Did you connect up the printer to the computer already? (that is best avoided in cases like these.)
Try uninstalling the driver, and then restarting the computer:
- go to the
View Devices and Printers
then click once on the printer's icon, and press Del to delete it.
Then make sure there are no other icons for this printer (or any Canon printer, that you don't have or no longer have) and select and delete any Canon printer icons found.
Then restart the computer.
I'm still here.
I just got back to the computer, I'm sorry for the delay.
Now, go to
System and Security
and tell me what the
says your computer is: 32-bit, or 64-bit ?
Good. Thanks for the info.
Wait a moment for my next message please...
Are you logged in to Windows, as an Administrator-privileged user?
Do not connect up the printer to the computer! unless the install software specifically asks you to do so and requires that you do so. Turn the printer Off meanwhile - again, unless specifically asked to turn it On.
and Download the
MP3600 series Full Driver & Software [etc.]
and install it.
How's it doing? is the Full Driver & Software, for Windows 10 64-bit, installed, completely, from a Windows login with Administrator privileges? (which, when lacked, can mean there is not sufficient system privilege in the installer to actually create the port.)
Check your current log-in.
Users (or, User Accounts)
and see if your currently logged-in account is privileged to Administrator, or only to Standard or Guest etc.
Is the account you are now logged in with, Administrator privileged, please?
Failed to acquire info driver and software. That sounds very odd.
What security software, and what anti-virus software, do you have on your machine, please?
That explains it better. What security software, and what anti-virus software, do you have on your machine, please?
Those both sound quite second-rate.
One of them might possibly be causing the problem. Try turning the System Mechanic Off, while trying the install again. Hopefully that will clear the network path - if it does not, you have some other problem in your system, and need to download and install and update fully and do a Full Scan of your C: Hard Drive, with either
(but not both! - they are good names, and last I heard, free of charge, anti-virus and firewall/network-security applications.)
Let me know how it goes. Hopefully good results will be obtained.
Let me know how it goes, at your convenience, please.
You have acquired a problem on your computer with actually allowing wireless network communication with your printer.
Try disabling the AVG firewall temporarily when installing the printer's drivers over again - a long process, but necessary, otherwise you will get the
Check network and try again
error, probably caused by the efficient and excellent performance of AVG's firewall (when it is active). If AVG firewall is disabled, but you still get a Check Network And Try Again error, then your computer's network functions are disabled and corrupted enough to make wireless printing impossible, probably owing to the acquisition of virus or malware infection owing to having insufficient security software on the computer previously.
There are two possible treatments in practice as I see it at present:
1. use a USB connection instead.
2. re-install Windows on your computer from scratch, after backing up all data on the computer that is of value to you onto a separate device, for instance a flash drive.
Let me know what you think, whether you see other possible paths to take, etc.