How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I have a Konica Minolta 1600W which I bought second hand

Customer Question

Hi,
I have a Konica Minolta 1600W which I bought second hand several years ago. It came with several (empty) toner cartridges, a couple of imaging cartridges, and two fusing units (as well as those in the printer) It has worked well until recently. When I fitted a [refilled] black toner cartridge, it began to print with two white vertical stripes (A4 paper, portrait) one about 3mm wide 127mm from left edge of paper, and one 10mm wide, 167mm from left. As all colours are affected, I discount toner cartridge problems; I have swapped the imaging cartridges and the fuser units in various combinations, all with the same result. Unless these units all fail with identical results, I think the snag is somewhere else. I've cleaned the Print head window. Also to no effect. Any suggestions, please?
Submitted: 1 year ago.
Category: Printers
Expert:  ITPeter replied 1 year ago.

Hi Bernard,
My name is***** will try my best to help you with your question.

Customer: replied 1 year ago.
Hi Pete,
I guess you've seen my question, with details of what I've tried so far. I've attached a quick scan of a test print, which is the same, whichever imaging cartridge or fusing unit I fit. I've cleaned the print head window, and cleaned out the inside as far as I can without seriously dismantling the printer. All to no avail. As it occurs with all colours, I have discounted a problem with toner cartridges.