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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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Brother printer - have lost wireless connection - how do I

Resolved Question:

Brother printer - have lost wireless connection - how do I get it back?
Submitted: 4 months ago.
Category: Printers
Expert:  JamesI replied 4 months ago.
  1. Press /\ or \/ to select the Network option, and then press OK.

  2. Press /\ or \/ to select the WLAN option, and then press OK.

  3. Press /\ or \/ to select the Setup Wizard option, and then press OK.

  4. When WLAN Enable? appears, press to select On.

    This will start the wireless setup wizard. To cancel, press Back.

  5. The machine will search for your network and display a list of available SSIDs. When a list of SSIDs appears, press /\ or \/ to select the SSID you want.

  6. Press OK.

  7. Enter the WEP key, and then press OK.

    To apply the settings, press /\. To cancel, press \/ .

Expert:  JamesI replied 4 months ago.

The online instructions which details this process can be found here, should you need to refer to any other config settings for your printer.

Please let me know if you need anything clarified.

Customer: replied 4 months ago.
When I get to WLAN Enable, then On, the next thing is "Accepted", then back to WLAN Enable, I am not getting to the Set-Up Wizard. What can I do next?
Expert:  JamesI replied 4 months ago.

I will opt out in favour of another engineer more familiar with your model, I would imagine this will need to be configured using the USB cable connected to a PC

Customer: replied 4 months ago.
Currently I do not have a USB cable connecting to the PC. It has been working fine wirelessly since I got the printer around six months ago but somehow lost the wireless connection and I need to get it back! with thanks
Expert:  nathan_mills replied 4 months ago.

Hi Kenneth. This isCustomer/p>

Should I provide you a video for reference on setting up the WLAN?

Customer: replied 4 months ago.
OK let's try that
Expert:  nathan_mills replied 4 months ago.

CHECK OUT THIS VIDEO

If this doesn't work then we will have to set up wireless connection through your computer.

Customer: replied 4 months ago.
The process seemed to be successful. Screen said "connected" + got print out saying "Connection: OK". But when I try to print from my Mac I still get the message "printer is not responding". Frustration!
Expert:  nathan_mills replied 4 months ago.

Now you will need to make some changes on your Mac.

You can choose Secure Remote Assistance if you want me to set up your printer else I will guide you through

Expert:  nathan_mills replied 4 months ago.

Press Apple logo present at the corner of your screen, Choose System Preferences from the Apple menu.

Choose Print & Fax.

Customer: replied 4 months ago.
I'm happy to be guided through using this texting method - thanks!
Expert:  nathan_mills replied 4 months ago.

Let me know when you are on Print and Fax screen. You will see some printers listed there. Delete all the printers listed there

Customer: replied 4 months ago.
In System Preferences I can get the screen for "Printers and Scanners" - is that the right one?
Expert:  nathan_mills replied 4 months ago.

Yes. Select that

Expert:  nathan_mills replied 4 months ago.

Now select each printer listed there and press the Minus (-) sign, one by one

Expert:  nathan_mills replied 4 months ago.

Empty the list

Customer: replied 4 months ago.
I can select the printer but it does not respond to pressing the minus sign. Just get a bleep but not deleting.
Expert:  nathan_mills replied 4 months ago.

Okay no problem. Press + sign.

Expert:  nathan_mills replied 4 months ago.

Your network printer will be shown there. Do you see it?

Customer: replied 4 months ago.
I can see the printers listed but same result with + sign - just a bleep.
Expert:  nathan_mills replied 4 months ago.

CHECK THIS DOCUMENT and try to add a new printer with the procedure shown there

Customer: replied 4 months ago.
I am failing to delete the printers listed. So nothing happens when I press +. I am not able to get to the "Add Printer" screen.
Expert:  nathan_mills replied 4 months ago.

Make sure no printer is selected. Then press + sign

Customer: replied 4 months ago.
This is the problem. When I open the screen it already has a printer selected and I don't know how to get out of this.
Expert:  nathan_mills replied 4 months ago.

Do you have any print jobs queued? If yes then cancel all the prints

Customer: replied 4 months ago.
OK I have got to Add Printer but now failing to get dropdown list.
Might be best if you did the secure remote assistance - getting complicated!
Expert:  nathan_mills replied 4 months ago.

When you press the plus sign, do you get any printer's name on the new window?

Customer: replied 4 months ago.
2 printers. One is the Brother where we have the problem. The other is a Photosmart that is working ok.
Expert:  nathan_mills replied 4 months ago.

Select the brother printer

Expert:  nathan_mills replied 4 months ago.

Follow the on screen instructions to add it.

Customer: replied 4 months ago.
OK done that
Customer: replied 4 months ago.
OK saying it is setting up the device
Expert:  nathan_mills replied 4 months ago.

When the setup is complete, give a print command and make sure the printer brother one is selected

Customer: replied 4 months ago.
34;An error occurred ... unable to communicate with the printer at this time
Expert:  nathan_mills replied 4 months ago.

turn off your printer and restart your mac

Customer: replied 4 months ago.
OK will try that
Expert:  nathan_mills replied 4 months ago.

Let me know the result

Customer: replied 4 months ago.
Have restarted mac. Shall I switch on printer again?
Expert:  nathan_mills replied 4 months ago.

Yes and then give a print command

Customer: replied 4 months ago.
Same result - "The printer is not responding"
Expert:  nathan_mills replied 4 months ago.

Can you choose Secure Remote Assistance so that I can check the issue

nathan_mills, Technician
Category: Printers
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Printers Specialists are ready to help you
Expert:  nathan_mills replied 4 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 4 months ago.
The file downloaded but I can't open it "because Microsoft Windows applications are not supported on OS X"
Expert:  nathan_mills replied 4 months ago.

Download java on your mac first.

CLICK HERE TO DOWNLOAD

Expert:  nathan_mills replied 4 months ago.

Once you have installed java software on your system, click this link below and press I Agree and open the file which gets downloaded.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=6c572bb3-ad52-4b16-8993-c9ed0ac5164f&Type=Java

Customer: replied 4 months ago.
Looks like I have successfully installed Java 8
Customer: replied 4 months ago.
OK have installed this Java. Feels like I am going round in circles....
Expert:  nathan_mills replied 4 months ago.

You have installed java. Now click this link below and press I agree. Open the file which gets downloaded. I will be able to connect to you once you open that file.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=6c572bb3-ad52-4b16-8993-c9ed0ac5164f&Type=Java

Expert:  nathan_mills replied 4 months ago.

The file's name will be Elsinore.screenconnect

Customer: replied 4 months ago.
Sadly the system is saying that it cannot open this file because it is "from an unidentified developer". Is there any way to get around this?
Expert:  nathan_mills replied 4 months ago.

Yes there is a way.

  1. Open the System Preferences. This can be done by either clicking on the System Preferences icon in the Dock or by going to Apple Menu > System Preferences.

  2. Open the Security & Privacy pane by clicking Security & Privacy.

  3. Make sure that the General tab is selected.

  4. Under the section labeled Allow applications downloaded from:, select Anywhere. On the prompt that appears, click Allow From Anywhere.

Expert:  nathan_mills replied 4 months ago.

Check this image

Expert:  nathan_mills replied 4 months ago.

Once you have changed this setting, open the Elsinore file

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