Printer Repair Questions? Ask IT Technicians for Answers ASAP
Press /\ or \/ to select the Network option, and then press OK.
Press /\ or \/ to select the WLAN option, and then press OK.
Press /\ or \/ to select the Setup Wizard option, and then press OK.
This will start the wireless setup wizard. To cancel, press Back.
The machine will search for your network and display a list of available SSIDs. When a list of SSIDs appears, press /\ or \/ to select the SSID you want.
To apply the settings, press /\. To cancel, press \/ .
The online instructions which details this process can be found here, should you need to refer to any other config settings for your printer.
Please let me know if you need anything clarified.
I will opt out in favour of another engineer more familiar with your model, I would imagine this will need to be configured using the USB cable connected to a PC
Hi Kenneth. This isCustomer/p>
Should I provide you a video for reference on setting up the WLAN?
CHECK OUT THIS VIDEO
If this doesn't work then we will have to set up wireless connection through your computer.
Now you will need to make some changes on your Mac.
You can choose Secure Remote Assistance if you want me to set up your printer else I will guide you through
Press Apple logo present at the corner of your screen, Choose System Preferences from the Apple menu.
Choose Print & Fax.
Let me know when you are on Print and Fax screen. You will see some printers listed there. Delete all the printers listed there
Yes. Select that
Now select each printer listed there and press the Minus (-) sign, one by one
Empty the list
Okay no problem. Press + sign.
Your network printer will be shown there. Do you see it?
CHECK THIS DOCUMENT and try to add a new printer with the procedure shown there
Make sure no printer is selected. Then press + sign
Do you have any print jobs queued? If yes then cancel all the prints
When you press the plus sign, do you get any printer's name on the new window?
Select the brother printer
Follow the on screen instructions to add it.
When the setup is complete, give a print command and make sure the printer brother one is selected
turn off your printer and restart your mac
Let me know the result
Yes and then give a print command
Can you choose Secure Remote Assistance so that I can check the issue
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Download java on your mac first.
CLICK HERE TO DOWNLOAD
Once you have installed java software on your system, click this link below and press I Agree and open the file which gets downloaded.
You have installed java. Now click this link below and press I agree. Open the file which gets downloaded. I will be able to connect to you once you open that file.
The file's name will be Elsinore.screenconnect
Yes there is a way.
Open the System Preferences. This can be done by either clicking on the System Preferences icon in the Dock or by going to Apple Menu > System Preferences.
Open the Security & Privacy pane by clicking Security & Privacy.
Make sure that the General tab is selected.
Under the section labeled Allow applications downloaded from:, select Anywhere. On the prompt that appears, click Allow From Anywhere.
Check this image
Once you have changed this setting, open the Elsinore file