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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have an old PRO 3800 which works perfectly. I would like

Customer Question

I have an old PRO 3800 which works perfectly.
I would like to print on Panoramic Paper 210 x 594 mm
There is no provision for this size paper A2 will point but with a lot of wastage compared with
using proper sized paper which is half a sheet of A2
Is there a download which will instal this size please
or can I move the custom size the one side.
Thanks
Submitted: 11 months ago.
Category: Printers
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

210 mm x 594 mm is as wide as A4 but as long as A2 size.

That's an eccentric size of paper. It may be the printer does not and can not support it. But tell me, before I pronounce a certain Answer to this question: What are you printing from, a Windows PC, or an Apple computer? and, printing from any particular program?

Let me know, by Reply To Expert, and I will advise you.

Customer: replied 11 months ago.
APPLE MAC DESKTOP USING THEIR PHOTOS PROGRAMME
Expert:  Russell H. replied 11 months ago.

Does Apple's Photos program (or, iPhoto perhaps?) list that size?

If not, then what is the MAC OS X version on the computer, please? (apple menu, About This Mac, will show the 10.X version #.)

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