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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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This refers to a HP Photosmart 2575 All-in-one, a few years

Customer Question

This refers to a HP Photosmart 2575 All-in-one, a few years old now.
The yellow ink doesn't print, on ordinary pictures or on the alignment print after fitting a new cartridge.
Its not the cartridge as it happens with two different cartridges. Its not the software in the computer, I have removed and re-loaded that from the original CD. So seems to be something inside the printer - perhaps I need to get a new one ??
Desmond
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Desmond. Welcome to justanswer.

Try running the various cleaning process available under Maintenance option and then if the results are still the same or not