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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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This refers to a HP Photosmart 2575 All-in-one, a few years

Customer Question

This refers to a HP Photosmart 2575 All-in-one, a few years old now.
The yellow ink doesn't print, on ordinary pictures or on the alignment print after fitting a new cartridge.
Its not the cartridge as it happens with two different cartridges. Its not the software in the computer, I have removed and re-loaded that from the original CD. So seems to be something inside the printer - perhaps I need to get a new one ??
Desmond
Submitted: 11 months ago.
Category: Printers
Expert:  nathan_mills replied 11 months ago.

Hi Desmond. Welcome to justanswer.

Try running the various cleaning process available under Maintenance option and then if the results are still the same or not

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