Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. The lights are flashing alternatively or together ?
Remote support is used to solve software problem, so I want to be sure if this is caused due to software issues, please let me know , if the flashing alternatively or together ?
Now, I can see the message. Please do one thing, follow the flashing very carefully, you will see that, both the light will turn off for a sec and then start flashing again, let me know how many time the lights flashed between the off-stage, like 10 flashes then off and then fashes for 10 times again etc.
Thanks for the information, 10 flashes means the printhead is defective or loose, please follow the steps below to remove the printhead from the printer then, clean the contacts on it with a cotton swab dampened in IP alcohol. Wait until it is dry and then reseat the printhead. Now, if the flashing does not stop then, unplug the printer for 10 mins. and check the result. If the problem persists then, unfortunately the printhead is defective and you have to replace the printhead to solve the problem. Please let me know, if you need any further information otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.
Remove the print head or ink tanks properly following the procedure below.
Do no touch the Print Head Lock Lever (C).