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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a Canon MP600R all in one working from a HP Laptop

Customer Question

I have a Canon MP600R all in one working from a HP Laptop with Widows 10.
Can I get a set of up to date drivers including the photo editing program
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new laptop?

What was the name of the photo editing program you were using previously?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
lap top approx 7 month s old. photo program was arcsoft
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Can I connect remotely to your computer, so I can fix both the printer issue and the photo program issue directly for you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
please answer my question. i have no tech problems i just want to procure up to date software
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry; I've checked. Both the printer model and the Arcsoft photo program are very old, so there are no new updates for them. The manufacturers Canon and Arcsoft have discontinued updates for those products.

Is there any issue with using the printer or the photo program that you need update for it?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

Here are the references from the manufacturers' websites:

- Canon:

http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mp_series/pixma_mp600r.aspx

- Arcsoft:

http://www.arcsoft.com/photostudio/

Do you have any further question about this?

And/or do you have any other computer question / issue I can help with today?

Please reply at the box below. Thank you,