I'm sorry about the issue. Is this a new laptop?
What was the name of the photo editing program you were using previously?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Can I connect remotely to your computer, so I can fix both the printer issue and the photo program issue directly for you?
Please reply at the box below. Thank you,
I'm sorry; I've checked. Both the printer model and the Arcsoft photo program are very old, so there are no new updates for them. The manufacturers Canon and Arcsoft have discontinued updates for those products.
Is there any issue with using the printer or the photo program that you need update for it?
Here are the references from the manufacturers' websites:
Do you have any further question about this?
And/or do you have any other computer question / issue I can help with today?