Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
This issue can come up if the printer thought you were trying to print photos from a camera or memory card.
Unplug power to the printer for a minute, replug, and when it comes back up, you should be able to access the menu for the cartridges and cleaning.
Unplug it again, and go directly into the ink replacement option after turning back on,
it won't let you clean if any cartridges are low/empty.
Okay we'll need to try a different reset process next:
unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
If you unplug the power and raise the lid, you should be able to move the carriage over manually to access them.
Great! I'm glad to hear it is working again for you.