I'm sorry about the issue. Have you tried the network / LAN / WLAN / wireless setup / menu on the printer's screen?
Please reply at the box below. Thank you,
On the printer's screen, you would go use the UP / DOWN buttons to select the WLAN icon / option. Then select the Wireless LAN setup option, then use the Standard setup option, then select / connect to your new BT Homehub modem's wi-fi/wireless network name. Then you can print.
- Please click on the Canon website below for full instructions/ illustrations:
, there, click on the option Standard Connection Method first, then follow the steps there.
; (At the last step #9, after pressing OK button, then stop, and just print something from the computer, and check.)
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
What's the error or message? Are you stuck at any step?
- On your computer, please click on the website below to connect remotely with me, then I can help you directly:
, then open the download file TeamViewerQS.dmg
, then tell me the ID and Password ***** the TeamViewer application window.
; do not close the TeamViewer window.
Please type at the box below, then click on the Send button below to communicate with me. Thank you,
- You can also click on the website link below for video instructions:
, once the printer's screen says "Connected...", then see if you can print from the computer.
- If that does not work, please click on the website below:
Please let me know if there is still any issue. Thank you,
It should be on your new BT Homehub modem device. What's the model / version of your new BT Homehub modem?
If you still need help, what's the model / version of your new BT Homehub modem? Please check at the back / bottom of your new BT Homehub modem for the WPS button, if any, and the model / version of it. Thank you,
Great. Then please click on the website below:
, then there, watch and follow the video instructions again from the beginning.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much for your patience.