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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36439
Experience:  Troubleshoot printers, scanners, etc.
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Just installed Bt Infinity home hub. How do I connect to my

Resolved Question:

Just installed Bt Infinity home hub. How do I connect to my wireless MG5550 printer
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Have you tried the network / LAN / WLAN / wireless setup / menu on the printer's screen?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

On the printer's screen, you would go use the UP / DOWN buttons to select the WLAN icon / option. Then select the Wireless LAN setup option, then use the Standard setup option, then select / connect to your new BT Homehub modem's wi-fi/wireless network name. Then you can print.

- Please click on the Canon website below for full instructions/ illustrations:

http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg5550_printer_wireless_connection_setup/

, there, click on the option Standard Connection Method first, then follow the steps there.

; (At the last step #9, after pressing OK button, then stop, and just print something from the computer, and check.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36439
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and other Printers Specialists are ready to help you
Customer: replied 6 months ago.
I am making no progress i got half way through but could not complete the process
Expert:  Viet - Printer Tech replied 6 months ago.

What's the error or message? Are you stuck at any step?

- On your computer, please click on the website below to connect remotely with me, then I can help you directly:

http://download.teamviewer.com/download/TeamViewerQS.dmg

, then open the download file TeamViewerQS.dmg

, then tell me the ID and Password ***** the TeamViewer application window.

; do not close the TeamViewer window.

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Solution #1:

- You can also click on the website link below for video instructions:

https://www.youtube.com/watch?v=Y7ycEp1VESY

, once the printer's screen says "Connected...", then see if you can print from the computer.

- If that does not work, please click on the website below:

http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg5550_printer_wireless_connection_setup/

, there, click on the option Standard Connection Method first, then follow the steps there.

; (At the last step #9, after pressing OK button, then stop, and just print something from the computer, and check.)

Please let me know if there is still any issue. Thank you,

Customer: replied 6 months ago.
What where is the WPS button
Expert:  Viet - Printer Tech replied 6 months ago.

It should be on your new BT Homehub modem device. What's the model / version of your new BT Homehub modem?

Customer: replied 6 months ago.
Can you take me through this step by step Got it!!!
Expert:  Viet - Printer Tech replied 6 months ago.

If you still need help, what's the model / version of your new BT Homehub modem? Please check at the back / bottom of your new BT Homehub modem for the WPS button, if any, and the model / version of it. Thank you,

Customer: replied 6 months ago.
found the wps button can't see any model number
Expert:  Viet - Printer Tech replied 6 months ago.

Great. Then please click on the website below:

https://www.youtube.com/watch?v=Y7ycEp1VESY

, then there, watch and follow the video instructions again from the beginning.

, once the printer's screen says "Connected...", then see if you can print from the computer.

Please let me know if there is still any issue. Thank you,

Customer: replied 6 months ago.
Thank you for your help. My printer now seems to be connected to the wi if now. I guess we can close our conversation now
Expert:  Viet - Printer Tech replied 6 months ago.

You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much for your patience.

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