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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
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My HP printer type HPLJ300-400 color M351 -M451 -PCL6 The

Resolved Question:

Hello
My HP printer type HPLJ300-400 color M351 -M451 -PCL6
The printer is showing a solid red line on the left hand side on all pages being printed. We have tried various basic things like checking that there isn't anything caught underneath the ink cartridges but can't seem to find the issue
Can you help
Submitted: 6 months ago.
Category: Printers
Customer: replied 6 months ago.
Still waiting for my answer
Expert:  nathan_mills replied 6 months ago.

Hi Dawn. Welcome to justanswer.

Have you tried running the various cleaning processes present under Maintenance tab?

Expert:  nathan_mills replied 6 months ago.

Reply so that I can guide you through

Customer: replied 6 months ago.
I have picked up your message. Where is the maintenance tab
Customer: replied 6 months ago.
There is only one cleaning mode tab.No maintenance tab that I can see
Expert:  nathan_mills replied 6 months ago.

Are you using Windows computer?

Customer: replied 6 months ago.
I have your request for £25 for access remote, but I am reluctant to do this as the actual printer was originally set up via a PC that I don't have any more. and I am not sure that you will be able to help meIf I pay and you can't help me, will I get mu money back?
Expert:  nathan_mills replied 6 months ago.

Yes if your issue is not resolved then the amount will be refunded to you. Remote Assistance is a quicker process. let me know how you would like to proceed.

nathan_mills, Technician
Category: Printers
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 6 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 6 months ago.
Waiting for you nowDone
Expert:  nathan_mills replied 6 months ago.

We are connected now.

Expert:  nathan_mills replied 6 months ago.

You can ask about the cleaning service charges/visit at home from the online chat. CLICK HERE

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