Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
thats ok, I saw this before,
ok, can you go on the mac book please and instead of deleting the print, choose to reset printer system
This will remove all printers but we need to do this
Then restart, install the printer and tell me if you can now print please.
you will see it as an option
like in this picture
what happens when you try?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
No problem, you do the following please
ok, now restart, install the printer and tell me if you can now print please.
you restarted the computer first before reinstalling? As per my instructions? As that was very quick
No... but I am going to again repeat the instructions, please do them exactly as I listed.
Reset Printer System Again
Then install printer please.
Can you tell me the make and model of your wifi router please.
ok, though there are additional steps we can do, as we need to rule out the wifi router, but I will mark this question to remain open if you wish to resume.
Though canon will just have you do the same things I am getting you to do... but it's###-##-####/p>
If you need anything else, let me know
And please remember the service rating via one of the stars at the top of the screen the submit
ok Estelle, though I am only credited if you do the rating and I am not sure why this could not be done? Unless you wish to continue further with me which is my preference.