How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38513
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

How can I remove a stuck cartridge in Epson XP-760 printer,

Resolved Question:

How can I remove a stuck cartridge in Epson XP-760 printer, please.
I ran out of ink, fitted replacements but did not have a spare light magenta so gave the original cartridge a shake and put it back in the printer - unfortunately it didn't work.
I now have a replacement but cannot get the old one out. I have tried pushing hard to release it.
Help please. Angela, Silver Surfer
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome Angela

When you push down, make sure to at the same time lift from the edge of it to bring it up and out.

Trying wiggling it slightly if it is not budging at all.

Are you able to then get it out this way?

Richard and other Printers Specialists are ready to help you