Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you power it off, then open the printer where you change the ink.
Wipe down all rollers inside the printer, clean these as best you can.
Then let it dry for 20 minutes and tell me if it now prints correctly please.
ok, let me know please the results of my last instructions.
ok, open it please and remove the power to it.
Then use a Vacuum cleaner and vacuum it all out, making sure to remove any items (even a small piece of paper can cause this issue)
Then close it up, remove the paper, put it back in and tell me if it then operates correctly please.
It is the internal power sensor that has faulted, we have ruled everything else out
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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