Hi there and welcome
Where you able to print before and it stopped working? Or you do not know how to install it?
Please provide as much information as possible
ok, so you have just installed it but it has never worked?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect