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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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Have just changed my wifi set up. BT hub5 now extended and

Customer Question

have just changed my wifi set up. BT hub5 now extended and old Apple Time machine which printer was connected to now disconnected and trying to get HP P1102w connected directly to new wifi
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: need help to reset HP printer to wifi network
Submitted: 4 months ago.
Category: Printers
Expert:  nathan_mills replied 4 months ago.

Hi. Welcome to justanswer.

You need to set up the printer for wireless connection. You have two options. Either I can guide you through this chat else I can provide Secure Remote Assistance. Let me know how can we proceed.

Do you have printer's usb cable?

Customer: replied 4 months ago.
no I have a wired network to which it is connected
Expert:  nathan_mills replied 4 months ago.

Which operating system is there on your computer through which it is connected?

Customer: replied 4 months ago.
Mac Air and El Capitano X
Expert:  nathan_mills replied 4 months ago.

Can you opt for Secure Remote Assistance so that I can set up the printer myself?

Customer: replied 4 months ago.
Can you do that without the printer being adjacent? and no cable directly from computer to printer?
Expert:  nathan_mills replied 4 months ago.

There are several methods for configuring the printer. I can try without the usb connection.

nathan_mills, Technician
Category: Printers
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Printers Specialists are ready to help you
Expert:  nathan_mills replied 4 months ago.

You need to make the following changes on your system first.

Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere

Customer: replied 4 months ago.
OK WillHave done
Expert:  nathan_mills replied 4 months ago.

Now install java on your computer.

CLICK HERE TO DOWNLOAD

Expert:  nathan_mills replied 4 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 4 months ago.
Nathan
You did not solve the problem nor did you come back the next day at time arranged, or at all.
Had to get someone else in to sort. It is now OK
Expert:  nathan_mills replied 4 months ago.

I was waiting for your reply to start the session. I cannot access your system by myself.

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