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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 32166
Experience:  15 years consulting in the IT industry with Printing engineering
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Canon MG5250 Ink cartridge carrier remains at right hand

Resolved Question:

Canon MG5250
Ink cartridge carrier remains at right hand side...instead of moving and then finishing in the centre.
Error light flashing
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome

When you switch the power source off, did you disconnect it from the power and if so, how long?

Customer: replied 4 months ago.
Kept it unplugged for approx. 30 minutes.
Expert:  Richard replied 4 months ago.

Thanks

If you open the printer, does the printhead then move to the middle?

Customer: replied 4 months ago.
No. Message now flashing... Error 5800
Expert:  Richard replied 4 months ago.

Ok, can you do the following please

  • Turn off the printer
  • Press and hold down the STOP button (Red) While still pressing STOP, push and hold down ON/OFF
  • Release the STOP button and press it again (2 rapid taps). (keeping ON / OFF is pressed)
  • Releasing all the buttons until you see the word "idle" displayed on the printer screen.
  • Press the STOP button (5 rapid taps)and then two times quickly on the ON/OFF button.
  • Turn the printer off and start it normally ...

Does this clear the error?

Customer: replied 4 months ago.
Dear *****, If lift the lid of the printer...inks now move to the middle. ... But ... the computer is asking for the 'Canon 'disc to install the printer... and this I have not got. so now I am in a stalemate. In the control panel the printer status is offline
Expert:  Richard replied 4 months ago.
Richard, Engineer
Category: Printers
Satisfied Customers: 32166
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and other Printers Specialists are ready to help you
Customer: replied 4 months ago.
Dear *****, Sorry that I didn't give you 5 stars, but I had given up the will to live. !!! and went and had something to eat. The web site was not simple to use and kept jumping to various topics....I would have thought that the ''conversation' would have been a straightforward Q/.A. Anyway...tried and tried, but each time the printer installation failed... So...I am going to leave it for now...and try again, maybe tomorrow; everything is right back to the beginning....Inks stuck at the right hand side...orange light flashing and Error 5B00.... and I lost a few hours of my life...Hohummmm !! Thank you anyway. Jen.

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