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You will get that option when you go to Print Source. Which operating system is there on your system?
When you give print command, you will get ADVANCED SETTING. Select the print source as Photo tray
Does your printer have a photo tray?
Can you opt for secure remote assistance so that I can solve the problem quickly?
In the print dialogue, can you find Print source or Media type?
When you go to "Print", then on the lower third dropdown change "Copies And Pages" to "Print Settings", there is a "Media Type" dropdown that appears, which you can change to Glossy or GL.