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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25423
Experience:  Computer networking/repair. 20+ years experience printer repair
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GETTING 1660 WARNING NOT RECOGNISING CARTRIDGE ON A CANON

Customer Question

GETTING 1660 WARNING NOT RECOGNISING CARTRIDGE
ON A CANON MG7150
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 year ago.

Hello William,

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Customer: replied 1 year ago.
i have tried your suggestions it was a lot of ink on the PGBK tank and a notice saying it can not be recognised i have dried it up as well as i could whats the next suggestion thank you
Customer: replied 1 year ago.
have you given up on me?
Expert:  Nathan replied 1 year ago.

Thank you for trying, William,

no I have not given up on you, but messages do not come through instantly, though sending multiple messages can cause further delays.

Everything here points initially to a faulty pgbk tank, remove it, clean out any remaining drips with paper towels or ear buds moistened with surgical spirits/meths, dry well, and replace with a new ink tank.

Expert:  Nathan replied 1 year ago.

Do you need more help with this?