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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24563
Experience:  Computer networking/repair. 20+ years experience printer repair
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Canon MG 7500 would not begin printing. After several false

Customer Question

Canon MG 7500 would not begin printing. After several false starts, now printing very very slowly.
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

Hello Stephen,

if you make a copy directly from the glass, does that print slowly also?

Nathan and 5 other Printers Specialists are ready to help you
Customer: replied 10 months ago.
I haven't tried that.The printer is still printing page 12 of 20
Expert:  Nathan replied 10 months ago.

You'll need to let it finish the current job before we can do anything else with it,

once that is done, please test a copy for me, and we'll take it from there.

Customer: replied 10 months ago.
That's going to take a long time. Should I cancel printing?
Expert:  Nathan replied 10 months ago.

You'll need to let it finish the current job before we can do anything else with it,

once that is done, please test a copy for me, and we'll take it from there.

You can try if you'd like, or let it go if you prefer. Cancelling may not actually stop it, depending on the underlying cause. If you are going to stop it, just press the stop button on the printer itself only once and let it respond on its own (don't try to force anything).

Customer: replied 10 months ago.
Copying from glass is going at normal speed.
Expert:  Nathan replied 10 months ago.

Thanks for confirming,

are you using the printer on usb or wifi?

Customer: replied 10 months ago.
Wifi
Expert:  Nathan replied 10 months ago.

Do you have any other computers/devices you can test printing from?

Customer: replied 10 months ago.
No
Expert:  Nathan replied 10 months ago.

That does make this more difficult to isolate, as it could be a connection (wifi) issue or a driver issue.

Unplug power to the printer for now, and in the meantime we'll need to delete and reinstall/update the printer drivers.
Are you on a pc or mac?

Customer: replied 10 months ago.
pc
Expert:  Nathan replied 10 months ago.

Go here: http://www.justanswer.com/remotedesktop/join.aspx?Session=93939063-a5ce-4b08-a9e7-0bcd27c9086f

Accept the remote session terms,

Then open/run the Elsinore program when prompted.

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