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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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HP Officejet Pro 6830 New purchase have put DVD into lap top

Customer Question

HP Officejet Pro 6830
New purchase have put DVD into lap top will be cable connection to lap top to printer, how do I register the new printer on the print box and delete the old one?
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome Simon

First, is the software actually running from the disk when you put it in?

Richard and 2 other Printers Specialists are ready to help you
Customer: replied 10 months ago.
it sounds that the disc is spinning but nothing appears on screen
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you