Hello there please tell us what the error say?
Hi Martin, this is Nathan Mills. I will provide you Secure Remote Assistance.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Click that link and open that downloaded file so that I can connect to your computer
You need to click that blue text and check your downloads for a file named Elsinore.screenconnect.
You are using Windows computer, right?
Let me know if you facing any difficulty in starting the session