How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

My new 6 (week old) Officejet pro 8610 will not accept new

Customer Question

my new 6 (week old) Officejet pro 8610
will not accept new cartridges.
it says the cartridges appear to be damaged replace them.
I have done this, on all 3 colours
but still get the same message
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi Richard. Welcome to justanswer.

Pull out the power lead and then hold your finger on the power button (at the front) for 30 seconds then release. Now plugg it back in and press the power button as normal to switch it on.

This should reset the printer. See if it works or not.

Expert:  nathan_mills replied 1 year ago.

Hi Richard, How did things turn out?