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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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We have a workForce WF2650 Some paper was caught in it, we

Resolved Question:

we have a workForce WF2650
Some paper was caught in it, we have taken the paper out but the machine
will not do anything as it still says the paper is paper jam. We have done all
the procedures but nothing changes. What can we do?
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
it has been off like this for days now and comes back on saying the same thing
Expert:  Richard replied 9 months ago.

Thanks

Can you open the printer and use a vacuum cleaner to vacuum it out internally. This will get anything dislodged that you cannot see (it only takes a very small piece to set off the sensor.

Then close it back up and tell me please if it now clears the error

Customer: replied 9 months ago.
no change and I don't feel happy to securely connect sorry
Expert:  Richard replied 9 months ago.

there is no need for the connection, it is an offer the website does which you can ignore.

Can you remove the ink, power it off, power it on, then put the ink back in and tell me please if that then clears it

Customer: replied 9 months ago.
afraid not
same message paper jam
Expert:  Richard replied 9 months ago.

Thanks

It is the internal paper sensor that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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