Hi Connor. Welcome to justanswer.
Were you able to print from your laptop previously?
Once you click this link below on your computer(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
No problem. I will resolve the issue. Just run the file which has been downloaded
You need to click the blue text and then run the file which gets downloaded so that I can connect to you