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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38368
Experience:  15 years consulting in the IT industry with Printing engineering
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Bought a new printer, set it up yesterday with the disc that

Resolved Question:

Bought a new printer, set it up yesterday with the disc that came with it and it worked. This morning it was turned on, power and wireless connection lit - but it won't print
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Waiting ten minutes
Connected again but when I try to print it says the printer is off line - even though all lights are on
Since I only bought it 3 days ago should I return it and ask for a replacement?
Expert:  Richard replied 1 year ago.

Not yet, how is it connecting to the computer, via wireless or a USB cable?

Customer: replied 1 year ago.
Both, my previous printer was also connected to both computer and wireless
Expert:  Richard replied 1 year ago.

ok, but it can work only one way or the other, is there a USB cable from the printer to the computer?

Customer: replied 1 year ago.
I think so
Expert:  Richard replied 1 year ago.

can you check and confirm please

Customer: replied 1 year ago.
I have disconnected the cable from the computer and it makes no difference - still says printer is offline
Expert:  Richard replied 1 year ago.

ok, its the setup thats wrong, so we need to correct this

which version of windows do you have?

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