Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Not yet, how is it connecting to the computer, via wireless or a USB cable?
ok, but it can work only one way or the other, is there a USB cable from the printer to the computer?
can you check and confirm please
ok, its the setup thats wrong, so we need to correct this
which version of windows do you have?